At Zaponda, we strive to provide our users with an engaging and rewarding experience through our sports quizzes. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be considered and processed.

Activation Fees

When you create your account and proceed to activate a quiz on Zaponda.com, you pay a one-time activation fee ranging from $5 to $300, depending on the quiz package you select. This fee grants you access to our sports quizzes, where you can earn rewards based on your performance.

Refund Eligibility

Refunds for activation fees will be considered under the following conditions:

1. Technical Issues:

If you experience technical issues that prevent you from accessing or completing the quizzes, you may be eligible for a refund. Please contact our support team within 24 hours of encountering the issue.

2. Unauthorized Transactions:

If you believe that an unauthorized transaction has occurred on your account, please notify us immediately. We will investigate the matter and, if confirmed, issue a refund.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

i). Falling Short of Attaining Quiz Pass Mark:

If after attempting the quiz and don’t attain the pass mark, you go ahead and request a refund, we won’t be able to process it.

ii). Proven Quiz Malpractices:

At zaponda.com, engaging in test practices that gives them an unfair edge are not eligible for refund. If proven beyond doubt, such account holders are also not eligible for rewards.

Zaponda Refund Process

To request a refund, please follow these steps:

1. Contact Support:

Reach out to our support team at via zaponda chat link with your account details and a description of the issue.

2. Investigation:

Our team will review your request and may ask for additional information or documentation.

3. Decision:

We will notify you of our decision within 48 hours of receiving your request. If approved, the refund will be processed to the original payment method within 7 business days.

For any additional queries about our refund process, please feel free to talk to one of our agents via the Zaponda Chat Page or drop us an email on support@zaponda.com.